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Jennifer Kresge


title Saturday, April 11
The Science of Using the Mind in Conflict: Brain Sensitive Strategies for Conflict Resolution in the Workplace
Time: 9:00 – Noon a.m.                                   
Course: Kresge AM
Jennifer Kresge

Today's technology provides us with delicate information about how we think and what we do. In this seminar, we will explore our most useful and destructive tool, the brain. Creating and resolving disputes depends on its strategic use. We will learn from neuroscience how thought is constructed and consensus reached. Leave with tools to enable an enhancement of your services, manage risk, create sustainable agreements and provide effective patient and staff relationships. Learn the eight characteristics of successful negotiations, while building better empathetic skills for enhanced awareness of the emotion states of our patients and colleagues. We will also explore the code of ethics as we learn to use our knowledge responsibly in the conversation of dispute resolution.
Course Objectives - upon completion of this course, attendees will have a better understanding of:
•    The brain's role in building long-term sustainable solutions.
•    The impact of gender and culture on communication and negotiation.
•    The role of neuroscience and its applications to behavioral interventions and conversations.
•    Your ethical responsibilities in applying brain science to conflict resolution.
•    Collaborative conversation tools to enable constructive team development in the workplace.
C.E.Credit: 3.0  Non-Clinical Hours                                                   
Of Interest To: All Attendees

Saturday, April 11
How Brain Science Helps Us Understand Creative Choices in Conflict Situations: The Path to Creative Conversation, Constructive Decision-Making and Meaningful Choices - With Family, Friends and Colleagues
Time: 1:30 – 4:30 p.m.                                                      
Course: Kresge PM
Jennifer Kresge

Everything we say and do, how we respond, make choices and move is a function of our brain. In this interactive skill-building seminar, we examine the mind, explore the benefits of neuroplasticity, the challenge of emotion and the creation of meaning and memory as well as how to apply them usefully and artfully in conversation of dispute resolution. Several key questions of conflict resolution will be explored. What creates reaction and emotional arousal? What stimulates memory? How do we create trust? How is reactionary conflict stimulated and anger modulated? The more you understand about the brain, the more you can make purposeful decisions about what you do and how you respond.
Course Objectives - upon completion of this course, attendees will have a better understanding of:
•    The biological development of the brains of children and teenagers as we interact with them.
•    Tools that brain science gives us for the establishment of rapport and trust in dispute resolution.
•    The brain's role in creating meaning, interest and decisions with conflict in the home or office.
•    A user's guide to develop brain sensitive opportunities for constructive conversations.
•    A user's guide to develop brain sensitive opportunities for building long-term sustainable solutions.
C.E. Credit: 3.0 Non-Clinical Hours                                        
Of Interest To: All Attendees


Contact Information

  • New Orleans Dental Conference
    2121 North Causeway Blvd. Suite 153
    Metairie, LA 70001
  • Tel: (504) 834-6449
  • Fax: (504) 838-6909
  • Email:
New Orleans Tourism